Shipping & Returns
Shipping Policy
The Velvet Atelier offers a seamless shipping experience to ensure that your elegant premium crockery reach you in perfect condition. We take great care in packaging and delivering your orders, and our shipping costs are transparent and reasonable. Our goal is to provide a trustworthy and reliable shipping service that complements your shopping experience.
We understand the importance of clear communication, and we strive to keep you informed about the status of your delivery at every step of the way.
Return & Exchange Policy
At The Velvet Atelier, customer satisfaction is our top priority. If you change your mind about a purchase or are dissatisfied with a product, our straightforward return and exchange policy is designed to make the process hassle-free for you. We want you to shop with confidence, knowing that you can easily return or exchange items if needed.
Our aim is to build trust and reassure you that your satisfaction is guaranteed. We believe in creating a positive shopping experience that extends beyond the moment of purchase.